Orders

Follow these steps to place an online order with us:

  1. Select style and color
  2. Select your size and quantity
  3. Click the “Buy It Now” button
  4. Enter shipping and billing information
  5. You are all set!

If you still need help placing an order, please contact us and a member of our customer service team will assist you.

Sizing information for apparel can be found under “View Sizing Chart & Product Details” on each product page. Please note that women’s sizes tend to run small — we encourage you to refer to the sizing chart before making your purchase.

Width measurements span across the chest (from seam to seam, not full body).

Length measurements are measured at the point where the neck trim meets body to bottom of the garment (including any bottom trim).

What kind of materials do your shirts use?

We have partnered with several brands to provide a range of options for our on-demand printing services. We use Hanes and Gildan for our basic shirts, and Canvas, Bella, and American Apparel for our premium apparel.

Track your order

When we ship your order, you will receive an email with your tracking information. Please allow 24 hours for shipping information to update on the website then click here to track your order.

Delivery

Each product is made-to-order. Once a countdown closes, your order will be processed, printed, and shipped.

Domestic Shipping

You can expect your merchandise to arrive within 10 days after the countdown ends. Please allow up to 2 weeks for delivery for orders shipped to Alaska and Hawaii.

International Shipping

Orders shipped outside the U.S. can take up to 6 weeks to be delivered after the countdown ends.

Change the size or color

You can change the size and/or color of the products in your order when a countdown is still active and has not gone into production. Send us an email with your order number and desired changes, and we’ll edit the order for you.

Unfortunately, we cannot modify orders once they have gone into production.

Please refer to our return policy for information regarding returns and refunds.

Confirmation email

After your order is placed, we’ll send you a confirmation email. You’ll also receive an email when your order goes into production, and another when your order ships with your tracking information.

If you haven’t received an email from us, check your spam or promotions folder. If you can’t find your order confirmation, please contact us.

Can I cancel my order?

We can only process cancellations for active campaigns. Simply contact us with your order details and we’ll issue you a full refund. We are unable to cancel orders once an offer has closed and the printing process has commenced.

Please refer to our return policy for information regarding returns and refunds.

Shipping

How much is shipping?

Domestic orders are mailed via first-class or priority mail (USPS). Standard shipping in the United States is $3.99 flat rate plus $2.00 for each additional item. If you are ordering from more than one campaign, additional campaigns’ first item is $2.99 flat rate plus $2.00 for each additional item.

The international shipping rate is $7.99 plus $4.00 for each additional item. If you are ordering from more than one campaign, additional campaigns’ first item is a $6.99 flat rate plus $4.00 for each additional item.

Is expedited shipping available?

We do not at this time offer expedited shipping. All of our products are custom made in bulk and shipped via standard delivery methods.

Can I combine orders?

Orders placed for different designs or for different batches will be produced and shipped individually.

Can I deliver to multiple addresses?

Each order can only be shipped to one address. If you would like items delivered to multiple addresses, please place those orders separately.

Do you offer delivery to PO Boxes or Military APO/FPO addresses?

Yes, we can send shipments to PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

VAT and customs charges

We ship all international orders DDU (delivered duty unpaid), and we do not collect VAT (value added taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

Depending on your country, your package may incur local customs or VAT charges.We recommend contacting your local customs office for more information regarding your country’s customs policies.

Lost Order

If for whatever reason your order was not delivered, please contact us.

Return to sender

If your order is returned to us, we will ship it to your new address after we verify the correct address via email.

Returns

What is our exchange policy?

You may exchange merchandise for another size within 10 days of the order delivery date. We can only accept exchanges in the same style and color that were originally ordered. Standard shipping fees will apply for exchanges. Please note that only one exchange is allowed for each item ordered.

Final Sale

If your product meets the following criteria, please contact us and we will have your order replaced as quickly as possible:

The product itself is flawed.
The print quality is poor.
The final product is different from the product presented on the site.
If you are in any way unsatisfied with your purchase, please contact us.

Please note that we do not exchange any item that has been worn, used, or washed.

Faint outline/stain around my shirt design

Not to worry — this outline will disappear after the first wash!

Our shirts are pre-treated with a special solution prior to printing to ensure high quality and color correctness. A small amount of this solution may remain on the shirt and appear as an off-color stain. This residue will disappear after you wash the shirt.

Contact

How do I get in touch with you?

Feel free to email us at support@s-w-e-d.com. We’ll respond to your inquiry as soon as we can — typically within 24 to 48 hours.